FAQ

Client Care  Frequently Asked Questions

Welcome to Crystal Pretty Lit.

Below you’ll find answers to our most common questions. If you require further assistance, our team is always happy to support you.

Orders

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us within 12 hours of placing your order. Once processing begins, we cannot guarantee modifications.

How do I know my order was confirmed?

You will receive a confirmation email immediately after checkout. If you do not see it, please check your spam folder.

Shipping

Do you ship internationally?

Yes. Crystal Pretty Lit offers international shipping to selected destinations worldwide.

How long does delivery take?

Delivery times vary depending on your location. Estimated shipping times will be provided at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email.

Returns

Do you accept returns?

Yes. We accept returns within 14 days of delivery.

Items must be:

• Unworn
• In original condition
• With all original packaging

Who covers return shipping costs?

Return shipping costs are the responsibility of the customer unless the item arrived incorrect.

For damaged items, proof may be required before approval.

Products

Are your fur pieces real or faux?

Product material details are clearly stated within each product description.

Will sold-out items restock?

Some exclusive pieces may not restock. We recommend joining our newsletter to stay informed about new arrivals and limited releases.

Contact

For any additional questions, please contact us at:

crystalprettylit@gmail.com

We aim to respond within 24–48 hours.