Shipping policy
Crystal Pretty Lit
At Crystal Pretty Lit, we are committed to delivering your order with care, discretion, and luxury-level service.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be slightly extended during launches or high-demand periods.
International Shipping
We proudly ship worldwide.
- Europe: 3–7 business days
- International (outside Europe): 5–12 business days
Delivery times may vary depending on customs clearance and local postal services.
Customs duties, import taxes, and additional fees imposed by your country are the responsibility of the customer.
Luxury Packaging
Each Crystal Pretty Lit piece is carefully packaged to reflect the elegance and refinement of our brand.
We ensure your order arrives protected, secure, and beautifully presented.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at:
crystalprettylit@gmail.com
We will assist you in resolving the issue with the shipping carrier.
Returns
We offer a 14-day return policy from the date you receive your order.
Items must be:
- Unworn
- Unused
- In original condition
- In original packaging
Due to hygiene and luxury garment standards, certain items may be non-returnable.
Return shipping costs are the responsibility of the client. Any claim regarding damaged or incorrect items must be submitted within 48 hours of delivery with clear photographic and video proof. Crystal Pretty Lit reserves the right to decline claims that do not meet our verification standards.